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Reviews for Hear Michigan Centers by AudioNova
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Anonymous Reviewer
06/06/2024On time with professional service. -
Fred B Regan
06/06/2024Friendy professional service. -
Anonymous Reviewer
06/04/2024Very friendly. -
Merri-Sue Cardwell
05/26/2024Thank you, Nicole, for your patience and for the time you spent helping us to understand about hearing loss. What a great experience for both of us! -
Anonymous Reviewer
04/23/2024A great experience for my mom. -
Anonymous Reviewer
03/28/2024Great friendly & caring customer service -
Anonymous Reviewer
12/17/2023Very Helpful -
Anonymous Reviewer
07/02/2023Great customer service -
Patty LaBarre
06/15/2023What a fantastic experience! Helped my mom with her hearing aids and gave her advice on how to clean them. -
Anonymous Reviewer
06/04/2023Very Good -
mark elliott
12/08/2022My mom's a giant pain in the butt, And the ladies handled her without a single issue. They were professional, knowledgeable and educated us both with grace and understanding. They deserve immense raises for their outstanding efforts. My thanks. Several appointments later, with one minor adjustment to an ear piece, moms doing great. Such an Amazing team, thank you all!!! -
Charlotte Simpson
11/18/2022Great reception at my appt, timely attention from the staff. Great explanation of my equipment and functions. -
Bob Ludwig
09/16/2022Absolutely great -
Bud Stout
09/15/2022Made an appointment time. The Dr. saw me within 15 minutes of my arrival which allowed me to fill out their paperwork. A very in-depth discussion ensued about my current hearing aids and how I feel about them. Secondly I took a hearing test and discussed the results with the Dr. She replaced the tips and filters and installed many upgrades. I’m so grateful for the results and time spent with me. I’m sold by the expertise offered by this office and the professionals staffed there. Thank you. Raymond Stout -
Greg Bayley
09/08/2022The store is run very professionally and with a high degree of technical competence. Appointments are kept on schedule by a staff that runs the operation with military precision which may intimidate the super seniors that have been in a casual and relaxed environment. I’m 75, 15 years out of “The Machine” (work), I found the style “just right”. Get in, give me what I need and I’ll call if I need help. I don’t need “touchy feely”. It seems like a substitute for something more important. My single recommendation, which is not critical to over all quality of product is that customers are not greeted immediately upon entering the store. That’s ok at Walmart (it’s not, but I don’t have the time to go in to that here) but hearing aids are a significant investment and the customers should be treated with the same level of quality as all the other tasks. I would buy there again and recommend. -
John V.S.
08/17/2022Nicky and staff have been diligent and helpful with respect to adjusting, compensating fitting my new hearing aids. I look forward to doing business with them in the future. -
Pippa Spohr
07/30/2022I bought a brand new set of Oticon hearing aids in South Africa - because that is where we spend the winter, and the left hand receiver failed a few days ago. So went to the Charlevoix center and met with Nicole Wormell. Nicky could not have been more helpful - she called Oticon USA, who of course had no record of my purchase, she gave them the serial # and date of purchase -clearly under warranty, and Oticon agree to ship a new receiver cable under the warranty! Nicky was persistent and made it happen! So thank you Hear Michigan Centers and Nicole Wormell! -
Wayne Blosh
07/09/2022Wonderful experience… The receptionist at the front desk and Dr. Kelly were friendly, courteous and competent.I plan to return in one year. -
Terry Salmonson
04/14/2022They were great at trying to solve my bluetooth problem. They made several calls and tried several avenues to fix it but unfortunately my phone was unable to connect to my aging hearing aid. Over the last 10 years they have taken great care of my hearing health. -
Sylvia Harwood
03/30/2022I have had four appointments at the Michigan Hearing Center in Charlevoix and I could not be more impressed with the accomadating service which I have received with each visit. Nicole is very attentive and a good communicator with various adjustmennts that I occasionally have needed with my Starkey hearing aids. I am so happy to not have to send my aids back to Rochester MN when Nicole expertly makes the readjustments and corrections here in Charlevoix. Nicole is very friendly and knowlegeable about improvements that need to be made. Thank you Nicole -
Cindy Perkins
02/16/2022Great service, great hearing aids and so patient! -
ed evans
01/19/2022Very happy with service from the Charlevoix office! One of my hearing aids (originally purchased elsewhere) quit working. I expected it would need to be replaced. They were able to determine it could be repaired. It was repaired for a very reasonable cost. Repair service was quick. I will definitely use this office for my future hearing aid needs. -
Terry Salmonson
05/11/2017Very professional and thoughtful. It's a pleasure to go there and get help from the audiologist. -
Pat Patrola
12/23/2021Very professional! -
Jane Minnaar
08/18/2021Fast, friendly service with honest advice. -
Lynne Salmonson
08/04/2021I had a great experience taking my hearing test and discussing the results with an excellent audiologist. -
Linda Reich
12/09/2020Very professional and good communication. My friend and I each had hearing tests and the results were explained to us. The audiologist explained our options and we were able to order hearing aids. -
Gina Lamb
02/10/2018My 98 year old dad has finally been able To hear! What a difference. This hearing aid has proved to be a winner. The staff was extremely knowledgeable, helpful and professional. I am an RN and appreciate the quality of care provided. You would be happy with this product. -
gery hartmann
12/14/2017Staff very helpful, a great place to get hearing aids at a reasonable price -
Scott Gillespie
01/25/2018Dr. Kelly and Nikki are GREAT to work with! Leading off, Nikki is the smiling voice you will hear (no pun intended!) when you call to schedule your appointment and you will quickly come to appreciate her bright, cheerful, and accomodating personality. She is diligent in everything she does to ensure the "behind the scenes" details are taken care of so you don't have to worry about them! Next up is Dr. Kelly... She is EXACTLY who I needed taking care of my hearing after a frustrating experience with my previous audiologist. Not only is she very friendly and caring, but when it came time to choose the type of hearing aids to get, she clearly explained why my old style was completely wrong for my type of hearing loss. Being in sales and public speaking, I, in full vanity, wanted something just in the ear canal that no one could see. The result? Sure, no one could see them, but they didn't fix the issue so I stopped wearing them. Had I known about and seen Dr. Kelly in the first place, the added expense and frustration would have been avoided! Don't let that happen to you! Stop reading this 5-star review and start dialing to schedule your appointment! Oh yeah... She has multiple offices throughout Northern Michigan so you have easier access to her expertise! Now call them already! -
Barry Wood
04/20/2018 -
Brian grandon
11/15/2017 -
JOHN MERLO
04/21/2021Everything went fine. Vicky is very nice. The only problem I have is thst I have to drive from Traverse City to get work done. Very inconvenient to have to travel 1&1/2 hours one way. -
Margaret Grandon
01/02/2018 -
Judith S
11/21/2017The Hearing Health Office in Charlevoix MI was extremely helpful in expediting the replacement of my employor’s list hearing aid. The audiologist is very professional and the front desk manager is pleasant and helpful.