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Reviews for Complete Hearing Care (Part of Hear Michigan Centers)
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Anonymous Reviewer
08/26/2024Candice was wonderful! She was all alone that day and everything went smoothly. -
Melinda Johnson
08/23/2024We appreciate the time spent with Paul. Putting in new tubes, giving him a hearing check via the hearing aids. Making a few adjustments. -
Anonymous Reviewer
07/26/2024The examiner did a fine job, had a great manner, explained things well, and answered questions. The test was well organized. I suggest adding a word hearing test, as I have found that persuasive elsewhere. I will also want to try out some aids before I commit. -
Louis DeCaire
02/14/2023 -
Kevin Alton
07/14/2024 -
Electra
07/13/2024I have worn hearing aids my whole life and have never had an office made me feel so at-home. The receptionist, Deborah, was so friendly and helpful. After every visit she has made sure that I was well taken care of and given all the necessary tools to have high functioning aids! She even went as far as helping me find a new office when I relocate. Jason and Mike each connected with me on a personal level and ensured that my aids were set to go! Overall, I am extremely grateful for this office and would recommend it to anyone! -
Anonymous Reviewer
06/17/2024Pleasant, efficient and professional service. I only wish I had thought to request a retest with the hearing aid on. -
Roxanne Gazella
06/16/2024 -
Teresa Shaver
06/13/2024 -
Anonymous Reviewer
06/09/2024Friendly and helpful -
Anonymous Reviewer
05/24/2024Great customer service -
Deb woodworth
05/20/2024Everything went smoothly, as I expected. Questions were answered and I am pleased with the office and their services. -
Jeanne
05/20/2024Very professional and was treated with respect. Gave me important information with no pressure. -
barneshb
05/19/2024Candace is awesome she knows how iOS works -
peter tucker
05/05/2024Very friendly, and professional Now I will see if they fit my hearing aids perfectly. So far so good, but all talk...Should know soon -
Anonymous Reviewer
04/27/2024MADE GREAT ADJUSTMENTS THAT IMPROVED MY HEARING A GREAT DEAL. -
Ruth Melton
04/05/2024Very friendly -
Anonymous Reviewer
03/23/2024It's always a wonderful experience to visit for my appointments. Plus, Matthew is so caring and explains everything. Very happy with the hearing aids and customer service. -
Janet Ewing
03/16/2024 -
Thomas Schlaack
02/11/2024Thanks out to Jason and Debra for smooth sailing through a new experience for me. Didn't know what I was missing. I guess tinnitus isn't normal either. "Did you hear this one?" As a matter of fact, I did! -
Jennie Schlaack
02/11/2024Debora is awesome and so helpful. Jason is so kind and makes sure we are comfortable and full informed. -
Lee Wilcox
01/06/2024Testing was done efficiently and results explained completely and easy to understand. Hearing aid units were explained and chosen. -
Donna Kleiver
06/19/2023All went smoothly. Candace was great and informative. -
Anonymous Reviewer
12/19/2023Very helpful when I have problems with my hearing aid. Taking time to work with me on how to take care and change any thing I needed to. -
Anonymous Reviewer
12/01/2023they were very helpful with hearing aids -
Anonymous Reviewer
11/26/2023Friendly,patient, and very helpful -
Navneet S
11/05/2023Really, A complete hearing care hub, very happy with the services. -
Forest Wolfrom
11/05/2023Visit was perfect, everything was very professional and , fine job, good personality, appreciated the visit -
Anonymous Reviewer
11/02/2023Friendly, competent, caring. -
Terry Becker
09/28/2023I had been coming to see Katy for years. She was always very caring and helpful. When I walked in for a scheduled re-check earlier this year, I could immediately see things were going to be different. It just didn't have that familiar "welcome" atmosphere. I found out Katy was no longer there. I was also told that I needed an appointment to see someone, and that I may not see the same person on my next visit. I want to see someone that cares, and not someone who is on a rotating schedule. I found a different provider that provides personal, and caring service, that truly listens. -
Rene
08/31/2023The people here are very good at their job, friendly and professional. My experience was great. I highly recommend them. -
Anonymous Reviewer
08/16/2023great customer service -
M Lowe
08/12/2023Mike was able to get manufacturer to repair remote at no cost. When I talked to manufacturer's employee I was brushed off to my hearing provider -
Anonymous Reviewer
08/07/2023Great service. -
Anonymous Reviewer
07/10/2023Happy with new hearing aids so far. I wear them more because of not having to mess with batteries -
James Simpson
07/01/2023Had some issues fine tuning my hearing aids, but they were helpful. In adjusting them where they were beneficial to me in both volume and reducing background noise, and hearing my own voice that doesn't sound hollow and vibrating. Thanks JS -
Anonymous Reviewer
06/29/2023Excellent care,no problems at all -
Anonymous Reviewer
06/23/2023Excellent customer service! -
Linda G
06/09/2023I have gone here for years, however since the sale of the practice to Hear Michigan, knowledge & service have declined. On the positive side, they did resolve the issue with my hearing aid that had a setting wrong. Not staffed by audiologists anymore (i.e. Katy or Debra), just hearing aid specialists who do not have the an equivalent or comparable knowledge base. It's clear Complete Hearing Care is part of a larger corporation that is focused on hearing aids, not necessarily their clients' hearing health. A representative from Hear Michigan contacted me about my review. I shared my concerns and she said she was going to escalate them. Sadly, I don't think it will do much good. A new issue has arisen since I spoke to her. I was told by Starkey (my hearing aid brand) support that the full functions of my aids were not enabled by the provider (that would be Hear Michigan). Today when I called I found out they only have limited staff on MWF and their Okemos location is now closed. I also find it misleading that despite haven taken over the practice over a year ago, they still are using Dr. Gilroy's (he's retired) office name on the initial phone greeting & they've not made any attempt to correct the signage. Your response doesn't help. There won't be a next appointment. -
Carol Monson
06/07/2023I was happy with my experience with Jason. -
Anonymous Reviewer
06/03/2023Service was great from office asst. and had thorough evaluation and adjustments. New settings have improved my hearing. -
Patience Miller
05/11/2023These folks sent a solicitation letter to my mom who has been dead for nearly 4 years. When I called to have her name removed I had to go through all sorts of menus and then the recording was rather rude. Saying I had to read the address exactly off the envelope to be taken off their list. Really? No compassion for the loved ones left behind. Unable to talk to a real person. Stop it with the mass mailing. It is unkind to people who have lost loved ones. Edited to add: after I reached the proper menu choice I didn't have the envelope with me so I hung up and thus you could not find anything. Most most people throw envelopes away. -
Denise Dyktor Davis
05/06/2023 -
Robin Jobin
04/19/2023 -
James Glinski D.D.S.
04/07/2023Great first visit! I will definitely be coming back. -
krista besley
03/21/2023 -
Jim Cunningham
03/11/2023Good personal connection with Jason. Anticipated most of my questions. Recommend a hearing aid. -
Jeffery Smithwick
01/12/2023Met with John at the East Lansing center. Admin experience was great and efficient. Friendly office, great service. -
Louis DeCaire
02/05/2023 -
Mary Estes
01/18/2023 -
Kelli Hebert
01/14/2023 -
Karl Forell
12/21/2022very impressed with my wife’s service on her current hearing aide & She learned a lot about her options for 2 new state of the art hearing aides with speakers ! -
stanley j rosol
12/21/2022 -
Mike Shepard
12/15/2022The staff was very courtesy and answered all our questions -
Dennis Gibney
12/07/2022 -
Kathleen Odell
11/30/2022They do a great job of taking care of their customers!!! -
Phil G
11/19/2022 -
Tom Colthorp
11/12/2022Mike did a great job of explaining all the adjustments to me -
Jamie Weller
11/04/2022 -
Greg Cooper
09/23/2022Friendly and professional staff -
Beth Burnett
09/22/2022We have been coming here for years, and always receive the best care. Katy is amazing with my daughter, who has had hearing aids since age 5. Katy is patient, kind, knowledgeable and always answers our questions thoroughly. 5 stars for sure!!!! -
ron buntin
08/16/2022Very well taken care of. Solved my problems. -
Mark Albers
08/04/2022Very friendly and willing to get your hearing problem resolved. -
Michael Stallcup
07/27/2022👍 -
Mell Wallace
07/14/2022Jason was very professional and helpful. I recommend him -
Joanne Maher
05/19/2022My spouse and I finally decided to get our hearing tested. We were awesomely pleased with their service, the audiologist and Debra, the office worker. They both went out of their was to be of service, answering our concerns & questions in knowledgeable detail and kindness. We will be returning again to this office. -
Charles Patterson
04/18/2022Was surprised about trying on hearing aids I didn't think my hearing was all that bad what a difference it made. Hearing aids are over priced I know the office does not have control over that but technology has become lower in cost except for this field. Was happy with how tests were done just can not afford them and my insurance pays 1500. -
Todd-Amy Rusnell
03/17/2022Very knowledgeable, friendly & experienced audiologists. Katy & Dana are great! -
Sheryl Norton
03/18/2022 -
David Jordon
03/11/2022my left hearing aid quit working and I called about 4:30. Despite the late hour they got me in, repaired the aid and got me on my way. This was really important because I was working out of town the whole next week. -
George Hirai
03/08/2022 -
Marilyn Frye
03/08/2022 -
Roswitha LaGarde
03/02/2022They were very kind and helpful the whole journey in getting my hearing aides thank you so much -
BJ Chavez
02/28/2022 -
Monty Bieber
02/18/2022Katy takes the time to be sure you’re happy with your hearing aids! -
Dan Babbitt
02/16/2022Fast, friendly and professional! -
Aleah Leggett
02/01/2019Great service and great staff! -
Enorman Scott
03/14/2021Exceptional customer service, very friendly and helpful and so accommodating in assisting me with my hearing issues. I can’t say enough about the entire office. They really are very professional, they know their business and have gone above and beyond. Thank You so much! -
Austin Pabian
04/01/2021Great staff—pleasant and easy to work with. Can’t say enough good about this place! -
Glenn Wilson
03/26/2021They send junk mail to my dead dad, at my address, an address my dad has never lived at. Tells me everything I need to know about this business, shady. -
Mary Chillison
12/30/2021Thanks to the audiologist who repaired my husbands hearing aid today, right before holiday weekend, she was a lifesaver☺️ -
Joyce Caulkins
12/21/2021 -
Don Laughman
12/09/2021 -
Regina Rey
10/20/2021Great experience every time! -
Ginger Czubak
10/06/2021Mey my needs professionally and financially. Very friendly office. -
Kathleen Ruff
08/13/2021Always get the best care. Everyone is helpful and Dr. Katy Thompson wonderful. I’m so glad I found them and because of hearing aids my life has improved so much! -
Penny Bulock
08/09/2021The entire staff at Complete Hearing are professional and caring along with tremendously patient with patients needs to reschedule. They are up front, honest and clear with their findings as well as being understanding when your response does not follow their recommendation. We keep learning and moving forward together. Thanks to Perry G. who was there today to talk and work through potential hearing aids, more beneficial information. -
Roxanne Fandel
07/27/2021Complete Hearing Care is the best! I have been going there for years and always get excellent service regarding my hearing and hearing aid issues. Would highly recommend them!! -
Erma Leathem
06/10/2021 -
Lois Swanson
06/02/2021 -
Gerald La Mere
07/22/2020I am very pleased with my devices, have only been wearing for a day but find them very comfortable and i am enjoying them more than anticipated. The staff have been very polite and helpful. Looking forward to new hearing experience. -
SarahKate Van Auker
09/15/2020Robyn & Dana took such AMAZING care of my 6 year old when he needed hearing testing. They are exceptionally kind and caring, as well as thorough & efficient! We couldn't be happier, and he even enjoyed the testing experience (which, for a 6 yr old is saying a LOT). Thank you both for being so awesome! -
Robert Reynolds
04/26/2021 -
Baylee Pabian
01/31/2019 -
Dianna Frank
11/12/2020 -
Maryfrances Dunker
09/22/2020Great work staff!!! Especially Robyn! Answers all my questions and is very helpful!! -
Doug Johnson
07/08/2020Very satisfied patient for over eight years, two sets of hearing aids. Theoriginal recommendation was that my wife and son should have a say in whether to purchase or not since they are the ones who have to repeat. Suggestions are clearly made with one eye on protecting my pocketbook - not a quality often associated with this industry. Dr. Katy Thompson carefully matched the aid's outputs against results of my hearing test. Life is definitely better because am able to hear well. -
Amy Thomason
07/09/2020I am posting this review for my dad, Larry Clark. He has seen Katy Thompson for several years for hearing care and she has been extraordinary! She has worked hard to make sure that my dad has been happy with his hearing aides and his family is very grateful that he has them so that he can actually hear us! Thank you for your care Katy, you have gone above and beyond!!! -
Elizabeth Serbenski
12/29/2020Dana was wonderful and very professional! -
Betty Fedewa-Bedard
11/11/2020I came to Complete Hearing Care when Katy Thompson asked me to just stop in sometime and she could help me with my hearing. For me it was embarrassing to not be able to hear. I am so excited that I know Katy and I am blessed that she has a great talent and was able to diagnose my hearing loss so perfectly. Then she referred me to Dana to create a hearing aid that works perfectly with every variation of hearing losses that I have. Dana is highly skilled to be able to adjust my hearing aids to perfection. And Robyn is the sweetest ever and always polite and happy when you come in. My hearing needs were unique and Katy and Dana and Robyn took care of every need that I have for one on one clients as well as teaching a classroom full of students. I feel like I’m part of so much more now that I can hear everybody. It’s very amazing. All of them told me to always feel free to call or stop in if I ever need any adjustments. Great follow-up care is so important to a first time user like me. Thank you to my favorite hearing team. I recommend going to Complete Hearing Care for your hearing needs and for personal attention to all the details. 👍